Privacy Policy
Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how Empendo Distribution SRL (hereinafter “Epickeys“, “we“, “our“, or “us“) collects, uses, and safeguards your information when you use our e-commerce platform, available at https://epickeys.eu.
About us
-
- Company Name: Empendo Distribution SRL
- Registration Number: J40/17386/2017
- VAT ID: RO38349181
- Registered Address: Smaraldului street number 37, Bragadiru city, Ilfov county, Romania
- Website: https://epickeys.eu
Epickeys™ is a registered brand specializing in Software Distribution and operates in compliance with GDPR and relevant international data protection laws.
What information we collect and receive
We collect the following types of information when you visit, browse, or make a purchase on https://epickeys.eu:
2.1. Personal data you provide
- Account information: Name, email, password, phone number.
- Billing & shipping details: Address, postal code, country, payment details. (excluding full card details, which are processed securely by third party payment processors)
- Order & transaction information: Purchase history, product preferences, delivery preferences.
- Customer support data: Any information you provide when contacting our support team.
2.2. Data collected automatically
- Device & connection information: IP address, browser type, device type, operating system.
- Usage data: Pages viewed, time spent on the website, referring URLs, interactions with our platform.
- Cookies & tracking technologies: We use cookies and similar technologies for website functionality, analytics, and advertising. (see our Cookies Policy for more details)
2.3. Data from third parties
We may receive personal data from:
- Payment processors (Stripe, PayPal, PayU, etc.) for transaction verification.
- Advertising and analytics partners (Google, Meta, etc.) for website performance analysis.
How we use your information and our legal basis
We process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Processing your orders, payments, and deliveries | Contractual necessity |
| Creating and managing your Epickeys account | Contractual necessity |
| Providing customer support and responding to inquiries | Legitimate interest |
| Sending marketing communications (if opted-in) | Consent |
| Website analytics and performance improvements | Legitimate interest |
| Fraud prevention and security monitoring | Legitimate interest & legal obligation |
You can withdraw your consent for marketing communications at any time.
How we share/transfer your information
We do not sell or rent your personal data. However, we may share your data with trusted third parties, including:
4.1. Service providers & partners
- Payment processors: Stripe, PayPal, PayU, or other financial institutions for secure payments.
- Analytics & marketing Services: Google Analytics, Facebook Ads, and similar platforms.
4.2. Legal compliance & fraud prevention
We may disclose your data if required by law, such as:
- Regulatory or law enforcement authorities
- Fraud prevention agencies
4.3. International transfers
Some third parties operate outside the European Economic Area (EEA). When transferring data internationally, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or other legal mechanisms.
How we protect your information
We implement industry standard security measures to protect your data, including:
- SSL Encryption for secure data transmission.
- Access controls restricting unauthorized data access.
- Regular security audits to identify vulnerabilities.
- Data minimization practices to limit the amount of collected data.
Although we take every precaution, no system is 100% secure. Always use strong passwords and be cautious when sharing personal information online.
How long we store your information
We retain your personal data only as long as necessary to:
- Fulfill our contractual obligations (e.g. process orders, provide support)
- Meet legal requirements (e.g. tax & accounting regulations)
- Protect our legitimate business interests (e.g. fraud prevention)
After this period, we delete or anonymize your data unless required by law.
Your rights & choices
Under GDPR, you have the following rights:
| Right | Description |
|---|---|
| Access | Request a copy of the data we hold about you |
| Correction | Request corrections to inaccurate or incomplete data |
| Deletion (“Right to be Forgotten”) | Request deletion of your personal data |
| Restriction | Request to limit how we process your data |
| Objection | Object to data processing based on legitimate interest |
| Portability | Request to receive your data in a structured format |
| Withdraw Consent | Opt out of marketing communications |
To exercise these rights, Get in touch with us.
Your responsibilities
- Ensure that the information you provide is accurate and up to date.
- Keep your account credentials secure.
- Inform us immediately if you suspect unauthorized access to your account.
Our relationship with you
By using https://epickeys.eu, you acknowledge and agree to this Privacy Policy. If you do not agree, please stop using our website immediately.
Contact information
Have a question or need assistance? We’re here to help!
Simply get in touch with us and our team will get back to you as soon as possible.
We’re available on regular business days, we take weekends and national holidays off, but rest assured, your message is important to us and we’ll reply as soon as we’re back.
